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Technology and support

Technology requirements for online students

Our online learning programmes promise the flexibility to study around your commitments, as well as the latest digital techniques to immerse you in the content and connect you with your peers and lecturers.

Hardware and software

All your programme content will be delivered through Canvas – the University’s online learning platform. It therefore goes without saying that you will want a reliable laptop and a strong internet connection.

While a desktop PC is perfectly acceptable, one of the benefits of a portable device is the freedom to study wherever you are. Using a laptop will help you keep to up to date whilst on the go, so you won’t have to worry about falling behind.

System requirements

You will need to be able to access the Connect Classroom on Canvas for regular real-time video conference events. Be sure that you have the following in place before you join:

  • Desktop version of a modern browser (e.g. Google Chrome, Internet Explorer)
    • Note that Adobe Connect does work in Safari, but you will need to have the Flash plug-in installed.
    • In our experience, Chrome is the most stable browser for using Adobe Connect, especially on the Mac, as Chrome has a built-in Flash Player.
  • Ideally use a wired, broadband connection. If Wi-Fi is all you have, be aware that you may experience drop-outs if others are using the same Wi-Fi.
    • Make sure you have a plan B at the ready – whether that’s free Wi-Fi at your local coffee shop or library, hot-spotting your mobile data, a dongle, or even a pay-as-you-go shared office space (for example, WeWork). A back-up plan can pay dividends when you lose your internet connection.
  • Telephone with headset or headphones for Audio. (Note that open speakers will not work; we would get too much feedback.)
  • Webcam
  • Flash Player. If you are using iOS, please download the free Adobe Connect Mobile app.
  • Also, you will be required to use Microsoft Office suite for this module; specifically, Word, PowerPoint, and Excel.

If you are having difficulty whilst working in the platform, you can call the 24-hour technical support centre on: +44 (0)800 032 7101 (ext. 3). If you are having trouble logging in, you will need to speak to the IT Service Desk on: +44 (0)1214 147 171. You can also email: itservicedesk@bham.ac.uk. They will help reset your password.